Refund & Cancellation Policy

This policy covers payments made to ParthAI Private Limited ("ParthAI") for its software products and for websites, apps and custom software. It is part of our Terms & Conditions. A software product's own refund policy, or a written proposal or agreement for a project, may add to it.

Free trial. Our software products come with a free trial that needs no payment. Use it to make sure the product suits you before you pay. A trial may be ended at any time, and data from a trial that does not become a paid plan may be deleted.

Payments are non-refundable. Plans are paid in advance. Payments once made are non-refundable, except where stated in writing or required by law. There are no partial refunds, including for unused days or for stopping use in the middle of a paid period.

Cancel any time. Each period is paid separately, so if you do not pay for the next period, your plan simply ends. To close your account, the account owner can write to support@parthai.com or call +91 82090 61896. After you cancel, you keep using the product until the end of the period you have already paid for.

Your data after cancelling. When your account ends, you can export your data for 30 days. After that we may delete it, except what the law requires us to keep.

If we stop access. We may suspend access for non-payment after notice, or end it for a breach of the product's terms. Payments already made are not refunded in these cases, except where the law requires.

• Each project follows the written proposal, quotation or agreement you accept (the "Proposal"), which sets out its scope, price, milestones and payment schedule.
• Advance and milestone payments for work that has started or been delivered are non-refundable, unless the Proposal says otherwise.
• You may cancel a project by writing to us. Cancellation is as set out in the Proposal; work done up to the date of cancellation is payable.
• Third-party costs paid on your behalf — such as domain names, hosting, app store fees or paid plugins — are not refundable by ParthAI once bought.

If you are charged twice for the same thing, or money is debited from your account but the payment fails or does not reach us, write to support@parthai.com with the payment details. Once confirmed, the amount is refunded to the original payment method within 5–7 working days. Most failed transactions are reversed automatically by your bank or Razorpay within the same time.

All ParthAI products and services are digital and delivered online. Nothing is shipped physically, so there are no shipping charges or courier timelines. Software products are delivered by giving you access to your account — normally right after sign-up or within one working day of payment. Custom work is delivered online on the timeline set out in the Proposal. If you have paid but cannot access what you bought, contact us and we will fix it promptly.

Some of our products let a business (for example a school or a shop) collect payments from its own customers. That money goes to that business, not to ParthAI. Refunds and disputes about those payments are between you and that business.

We reply within one working day and resolve complaints within 15 days.